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Privacy policy

1. Introduction

At Madame Cocker, we are committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly. This policy outlines the types of information we collect, how we use it, and the rights you have regarding your data.

2. Information We Collect

We collect and process the following types of personal information:

  • Contact Information: Name, email address, phone number, and postal address.

  • Dog Information: Details about your dog, such as breed, age, health, and behavior.

  • Payment Information: Information related to the payment of our services (e.g., bank account details or payment history).

  • Usage Data: Information about how you use our website (e.g., IP address, browser type, browsing history, and cookies).

3. How We Use Your Information

We use your personal data to:

  • Provide daycare services for your dog.

  • Manage your account and subscriptions.

  • Communicate with you about appointments, updates, and promotional offers.

  • Improve our services and website functionality.

  • Ensure the safety and well-being of your dog while in our care.

4. Sharing Your Information

We do not sell, rent, or trade your personal data. However, we may share your information with trusted third parties who assist us in providing services, such as:

  • Payment Processors: To manage subscription payments.

  • Veterinary Services: In the event of a medical emergency concerning your dog.

  • IT and Website Providers: For technical support and maintenance of our website.

All third-party service providers are required to keep your personal information confidential and secure.

5. Data Security

We take the security of your data seriously. We implement appropriate technical and organizational measures to safeguard your personal information from unauthorized access, disclosure, or loss.

6. Your Rights

You have the following rights regarding your personal data:

  • Right to Access: You can request a copy of the personal data we hold about you.

  • Right to Rectification: You can ask us to correct any inaccurate or incomplete data.

  • Right to Erasure: You can request the deletion of your personal data under certain conditions.

  • Right to Restrict Processing: You can request that we limit the processing of your data in certain situations.

  • Right to Data Portability: You can request that we transfer your personal data to another service provider.

To exercise any of these rights, please contact us using the details provided below.

7. Cookies

Our website uses cookies to improve user experience and analyze traffic. For more information on our use of cookies, please refer to our [Cookie Policy](link to cookie policy).

8. Retention of Data

We will retain your personal information for as long as is necessary to provide our services and comply with legal obligations. Once this period has ended, your data will be securely deleted.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review it regularly to stay informed.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:

  • Email: -

  • Phone: +32.498.34.06.06

  • Address: Rue de Mot 20, 1040 Etterbeek, Belgium

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